shipping

Delivery times

As a new startup, LaLuCats.com is working continuously to set up its local Swiss warehouse with the best products for animal lovers, so that we can deliver cheaply and very quickly within Switzerland or Liechtenstein. Until then, we ask you to observe the delivery times below.

We need around 1-3 working days for all of our bespoke clothing to be printed and packaged. Once processed, it can take 1-5 working days to be delivered to the destination.

Other physical products may require a delivery time of 5-7 working days from the date of order, as we send them directly from various suppliers in Europe.

Customs fees

In the unlikely event that your shipment is held back due to customs duties, the customer is responsible for paying the applicable fees.

Shipping method

We usually send the items well protected, with the fastest and safest parcel service and with a tracking number so that you can track the delivery.

The shipment information will be sent by email after the order has been processed.

Separate deliveries

Due to warehouse locations and product availability, different items purchased in the same order may be shipped in separate packages. There may be times when you receive one item before the next. We do this so that you can receive your items as soon as possible. In this case, you will receive two or more tracking numbers.

Delays

In very rare cases delivery may take longer than the standard delivery time specified above. This can be caused by external factors, tariffs, peak loads and other reasons.

We ask for your patience and understanding if this should happen.

In the unlikely event that shipments have not arrived at their destination after the usual delivery times have expired, please contact info@lalucats.com